Trade & bulk orders
[email protected]Buying panels for a job — volume orders, jobsite delivery, and repeat orders for contractors, landscapers and trades.
Replies: Same business day
Contact
Here’s every inbox, with the response time we aim for.
We publish desk-level emails rather than a single contact form because it gets your message to the right person two hours faster. Pick the channel that matches your question.
Sales & dealer enquiries
[email protected]For custom sizes and gates, new dealer applications, and Polaris Pro onboarding.
Replies: Same business day
General customer care
[email protected]Install questions, finish and stain guidance, order status.
Replies: Within one business day
Press & media
[email protected]—
Interviews, photography requests, and company enquiries.
Replies: Within two business days
Careers
[email protected]—
Open applications go straight to the hiring team.
Replies: When the role is being hired for
Custom work & enquiries
Custom panels, or a note for any desk.
Our nine standard panels are priced on the site and can be paid for online. Custom sizes, matching gates and volume orders are quoted by hand — tell us what you need below.
We route unrouted mail by hand every morning. Expect a reply from the right desk the same business day.
Head office
240 Ellwood Drive West, Bolton, Ontario
Monday–Friday, 9:00–5:00 ET · Closed statutory holidays