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Retail returns via your dealer
Buy from a lumberyard? Return to that lumberyard. Every dealer handles their own return policy for product bought from their yard — we settle credit with the yard directly.
We don’t sell direct-to-consumer; returns go through whichever channel the panel travelled.
Buy from a lumberyard? Return to that lumberyard. Every dealer handles their own return policy for product bought from their yard — we settle credit with the yard directly.
If a pallet arrives with broken banding, damaged panels, or an SKU that doesn’t match the BOL, photograph it before unloading and reach us through /contact. We’ll take it from there.
Polaris Pro dealers: return terms are worked out per-yard as part of the program. Talk to your regional rep.