That's the whole policy. 14 days from pickup or delivery, unused and undamaged, and your money goes back on the card. Paid online and haven't collected? Cancel any time for a full refund.
Change your mind before you collect and we refund the whole thing — goods, HST and any card fee — back to the card you paid with. There’s nothing to bring back and no charge for cancelling. Call 647-569-2163 or reply to your order email with the order number. The money lands back on your card in 5–10 business days, depending on your bank.
The best return is the one that never happens. Walk your order before it goes on the truck — if a board is off, we’ll swap it there and then, or refund it before it leaves the yard. Once it’s strapped down and gone, it gets harder for both of us.
Delivered orders: check the panels over the moment they come off the truck and flag anything damaged before you sign. Freight damage is on us — we replace it — but tell us on the spot, not a week later.
Bring it back to the yard within 14 days of pickup and if it’s in a condition we can sell to the next customer, you get your money back — goods, HST and a pro-rated card fee, refunded to the original card. No restocking fee.
If we delivered it: a change-of-mind return is yours to get back to us — drop it at the yard or ship it at your own cost. (Panels that turned up damaged are a different story — see below — those we cover.) The delivery fee itself isn’t refundable once the truck has run.
What that means in practice: unused, uninstalled, still bundled or banded the way it left, dry, and in full lengths. We’ll look it over with you when it comes back, same as we did when it left.
We’re a small yard — stock we can’t resell is stock we eat. So here’s the honest list:
· Installed, cut, ripped, drilled or trimmed. Once it’s been cut to your job, it’s yours — a 6-foot board is not an 8-foot board.
· Stained, painted or sealed.
· Damaged — dropped, gouged, cracked, split, or racked out of square.
· Weathered — left out and no longer matching fresh stock.
· Anything made or cut to order — custom sizes, gates, cut-to-length. Built for you, final sale.
None of that limits your rights if what you bought is actually faulty — that’s the next section, and it isn’t on a clock.
Separate from the return window and not limited by it. If something fails from a manufacturing or wood-treatment defect, send photos and your pickup date through the contact page and we’ll repair, replace or refund it.
Wood is a natural material and it behaves like one. Cedar greying, surface checking, knots, resin, and the bow or twist that comes with pressure-treated stock drying out are characteristics of the grade — not defects. If a board is outside the grade we sold you, that is on us, and we’ll make it right.
Call 647-569-2163 or message us through the contact page with your order number, and we’ll book you a time to bring it in. Returns come back to 240 Ellwood Drive West, Bolton — we don’t collect, so return transport is on you unless the panels arrived damaged.
This policy covers everything we sell off the rack. Nothing in it takes away rights you have under Ontario consumer protection law or the statutory conditions of sale — what you bought still has to be what we said it was.