Common questions, plain answers.

The shadowbox pattern alternates pickets across both faces of the centre stringer. There is no back face with exposed framing — your neighbour sees the same panel you do.

Cedar if appearance matters, budget allows, or the fence is highly visible. Pressure-treated if you’re doing a long run, covering a rental property, or in a yard with heavy de-icing salt exposure.

Small Lattice has a 12″ tight-diamond lattice on a 60″ solid base. Large Lattice has a 16″ open diamond on a 56″ solid base. Shadowbox Lattice uses a Good Neighbour shadowbox base under the 16″ lattice — finished both sides, with ornament on top.

No — we sell through lumberyards and fence-install crews, not direct-to-consumer. See our Find-a-dealer page for current options, or reach out via /contact if there’s no dealer in your area yet.

Eventually, yes — the nearer-term plan is to add US border-state dealers once we’re firmly established in Canada.

Not for durability. Cedar weathers to silver-grey on its own without losing structural integrity. Stain is optional — apply a penetrating oil stain if you want to hold the amber tone.

Stainless steel ring-shank. The ACQ treatment will corrode galvanised fasteners over time — stainless lasts.

Yes. The shadowbox pattern cuts cleanly from either end. Seal cut edges on pressure-treated stock with an end-cut preservative.

Lumberyards, contractors, and fence-install crews who want to stock NorthStar. We’re onboarding yards now — start with an application at /for-pros.

Program terms — pricing, payment, delivery — get set up on a per-yard basis when you apply. We’d rather build the program honestly with our first dealers than bolt on standard terms after.