The pre-order, in plain language.

A Founding Batch order is a pre-order for a cedar raised garden bed or planter box that we build in a batch after the order is placed. It is a purchase of goods with a future delivery date. It is not an investment, and nothing in it gives you any interest in NorthStar Building Products.

The founding price shown on the size page is the price of the item. Courier shipping to your address in Canada is included. Sales tax is charged at the rate for the province the order ships to, and the total is shown before you pay. There are no other charges.

You pay in full by card at the checkout, processed by Helcim. Your card is charged once. We do not store card details.

Deliveries begin January 2027. Every Founding Batch order is delivered by 28 February 2027. We ship by courier to the address on your order and email you the week it ships. This is the delivery date of our agreement for the purposes of the Ontario Consumer Protection Act.

Cancel any time before your order ships. Full refund within 15 days. To cancel, email [email protected] or call 647-569-2163 with your order number. The refund goes to the card you paid with.

If we have not delivered within 30 days after the delivery date above, you may cancel the order and we refund you in full within 15 days. This is your right under the Consumer Protection Act and nothing here limits it.

If we cannot deliver by the date above we write to you with the new date. You may accept it in writing, with the store credit we offer for the delay, or cancel for a full refund. Silence is not acceptance; an order we have not heard back on keeps its original date and your right to cancel.

Your confirmation email carries the itemised price, the delivery date, these cancellation and refund terms, our contact details and a link to this page with its version date. Keep the email; print it or save it as a PDF if you want a copy on paper.

If the carton or the contents arrive damaged, photograph them within 48 hours and email the photographs with your order number. We replace the damaged part or the whole unit at our cost. Defects in materials or workmanship are handled the same way. Cedar's knots, checks and silvering are the material, not defects.

Warranty: 3 years from delivery on the structure and the steel legs, both grades. If a board splits through, a joint opens or a leg fails in normal garden use in that time, we replace the part or the unit at our cost. Excluded: knots, checks and the silvering cedar weathers to, which are the material, not defects; damage from a fall, a vehicle or a fire; and a bed left in standing water.

Change-of-mind returns after delivery are accepted within 30 days, unused and in the carton, with return shipping paid by the customer and the price refunded in full.

NorthStar Building Products, 240 Ellwood Drive West, Bolton, Ontario L7E 4W6. Phone 647-569-2163. Email [email protected].

These terms are governed by the laws of Ontario. Nothing in them limits any right you have under the Ontario Consumer Protection Act.