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Terms

The short version.

These terms cover your use of this website and orders placed on it. Commercial and Polaris Pro dealer agreements are handled separately in writing when a yard is onboarded.

Last updated 2026-08-15

01Website use

You're welcome to read, link to, and quote from this website. Product photography, illustrations, and brand assets are © NorthStar Building Products. Editorial use with credit is fine; commercial reuse requires written permission.

02Orders and payment

Prices are in Canadian dollars; HST is added at checkout. Card payments are processed by Helcim, our payment processor — your card details never touch our servers.
An order is confirmed when we email your confirmation. Stock counts are kept live, but if a count is ever wrong and we can't fulfil your order, we'll tell you promptly and refund you in full.
Pickup orders are collected at 240 Ellwood Drive West, Bolton — we confirm your pickup time first. Delivery orders are delivered within our published area for the fee shown at checkout; we confirm the date by email or text.
Returns are handled per the returns page. Estimates from the fence calculator are estimates at today's published prices, not binding quotes.

03Products and availability

Specifications, availability, and pickup timing are confirmed at the point of sale. We're a young company and the catalogue is evolving; changes are published here as they happen.

04Dealer agreements

Commercial terms between NorthStar and Polaris Pro dealers are set out in the dealer agreement signed when a yard is onboarded. Those terms supersede anything implied on this website.

05Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.
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